Privacy Policy • Hendricks Venue

Privacy Policy

Effective Date: September 9, 2025 • Last Updated: September 9, 2025

This Privacy Policy explains how Hendricks Venue (“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit our websites, communicate with us, or use our booking and related services (collectively, the “Services”).

Summary: We collect only what we need to operate, communicate, and improve our Services; we do not sell personal information; and you can exercise privacy rights as described below.

1. Information We Collect

  • Identifiers & Contact: name, email, phone number, address.
  • Event & Transaction: event date(s), party size, preferences, quotes, invoices, payment status (processed via third-party payment processors; we don’t store full card details).
  • Communications: messages, emails, SMS/MMS (including opt-in/opt-out records).
  • Device/Usage: IP address, browser type, pages viewed, timestamps, referring URLs.
  • Cookies & Similar: pixels, tags, and analytics data to operate and improve the Services.
  • Optional Media: photos you submit or allow us to use (e.g., event galleries, testimonials).

2. Sources of Information

We collect information directly from you, automatically from your device when you use the Services, and from service providers (e.g., analytics, payment processors, scheduling tools).

3. How We Use Information

  • Provide, operate, and improve the Services and venue operations.
  • Process inquiries, bookings, deposits, and balances.
  • Communicate with you about quotes, confirmations, updates, and marketing (where permitted).
  • Personalize experiences and perform analytics to enhance usability.
  • Maintain security, prevent fraud, and comply with legal obligations.

For jurisdictions requiring a legal basis (e.g., EU/UK), we rely on performance of a contract, legitimate interests, consent (where required), and compliance with law.

4. How We Share Information

  • Service Providers: payment processors, email/SMS platforms, scheduling and analytics providers.
  • Business Transfers: as part of a merger, acquisition, or asset sale.
  • Legal/Compliance: to comply with applicable law or protect rights, safety, and security.

We do not sell or share your personal information for cross-context behavioral advertising.

5. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can adjust browser settings to block or delete cookies. Some features may not function without certain cookies.

6. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you;
  • Correct inaccurate information;
  • Delete your personal information;
  • Portability (receive a copy in a portable format);
  • Restrict/Withdraw Consent where processing is based on consent;
  • Opt-out of marketing communications at any time.

To exercise rights, contact us at [email protected] or (561) 603-0788. We will verify your request consistent with applicable law and respond within the required period.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

8. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them.

10. International Transfers

If you access the Services from outside the United States, your information may be processed in the U.S. or other countries that may have different data protection laws than your country of residence.

11. “Do Not Track”

We do not respond to Do Not Track signals at this time. You can control cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date indicates the latest revisions. Your continued use of the Services signifies acceptance of the updated Policy.

13. Contact Us

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